FAQs - Laptop - Desktop Repairs and Upgrades

A selection of the questions most often asked by our clients, together with the relevant replies.

If your specific question is not shown, please send an e-mail. We will respond quickly and do our very best to help you.

How much do you charge?

We charge only £60/hr and we accept paypal and card payments. Most of computer problems are fixed within hour.

Viruses sound bad. What are they?

Viruses are programs on your computer that destroy files or wreak havoc on your system. If you're computer's running slow or not responding properly, it could be a virus. Usually, viruses replicate and stop any threats to themselves. That means the first thing most viruses do is disable your anti-virus software. It may seem like your anti-virus software is monitoring your system properly, but if you're infected, you're probably allowing further infestation. You might have viruses on your system right now and not even realize it. (Kinda scary, isn't it?) Most viruses get into your system through e-mail or from downloading files from unreliable sources. All computer viruses are man-made. Learn more here: http://www.microsoft.com/athome/security/viruses/virus101.mspx

How can you improve my computer's performance?

We heal your viruses. (Actually, we kill them.) Then we remove unwanted software and unused files. You'll probably notice a big difference in your computer's speed.

What Services do British Repairs offer?

We provide complete PC callout repair services. Visit our PC repair Services page for details. If any service you required is not listed on our services page, please contact us via free phone, email or live chat and we will be happy to assist.

Are there any job vacancies?

We are always pleased to receive job applications from experienced pc technicians and engineers. If you are interested in working for one of the fastest growing Tech companies in the UK, email your up-to-date C.V and Covering letter to jobs@britishrepairs.co.uk and one of our HR staff will get in touch with you or search available vacancies on local job site.

Why should I get the British Repairs to recover my information or transfer it to my new computer?

We'll make you feel so secure. First, we'll make a copy of your hard drive on external drive and restore only the data you want. Second, you can keep your data backup. (Think of it as insurance for your important files.) If you can't find something you want, let us know and we'll get it for you.

Should I upgrade my computer's hardware?

Not to be wishy-washy, but the answer is definitely maybe. As software becomes more complex, you may need to upgrade some parts of your computer to make everything work. Here are some basic upgrades that we can do to improve your computer: Increasing RAM (random access memory) reduces hard drive swapping, which hinders performance. Increasing your hard drive size helps in two ways. First, your operating system will have more room for swap and temporary files. Second, you'll get quicker execution, especially with newer drives. Upgrading your CPU (central processing unit) will give you faster execution of tasks and calculations. If your motherboard will allow, we can replace your CPU with a faster processor.

Will British Repairs upgrade my hardware?

We will, but only if you need it – and you want us to. If we can give you a few more golden years with your current system, we'll upgrade or replace your hardware. However, if your computer is way past its prime, we might recommend you save your money and start fresh with something newer. (We'll tell you what we think, then you can make your decision.)

What is the best way to backup my data?

Backing up your data is simply making a copy of your data to a different location. This can be done by copying your data (documents, pictures, music, etc...) to another device, such as a CD, USB stick, or secondary hard drive. There are dozens of software packages that can do this automatically for you. It is recommended that you do this at least once a month or more often if the data is really important. The backup should be stored in a different physical location than the computer so if there is a power surge or fire, your backup doesn't also get destroyed. Check our pc repair DIY guide and tips page for further details.

How long will my repair take?

We repair most computers within one hour. If we need to order new hardware for your computer it might take a day or two to get the parts and repair the system.

I have a question but its not answered here, what should i do?

Contact us via free phone 0800 612 8404 or send us an email: info@britishrepairs.co.uk we respond to emails very quickly.